Full Job Description
Primary Job Function:
You will be the first voice a customer hears when calling 6 & Fix of Raleigh NC, so you must have the right attitude an an energetic personality!
You won’t just be answering phones, you will be learning how we can make someone’s day better by answering incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. You will also manage various online applications that may require outbound calls or response to customers via email in a timely manner.
Answers incoming telephone calls and recognizes that this is where the client will form their first impression of the company. Good communication with the client is essential! Entering client data into required systems accurately and coordinating customer and Technician availability. Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time. Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window. Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs.
Required & Preferred Qualifications: Phone customer service experience required. Call center or dispatch experience preferred. Computer skills required. Ability to multi-task required. Geographical knowledge of service area or map reading skills preferred. High school diploma or general education degree (GED) preferred.
Must be able to work Weekdays 8am-6pm
Job Type: Full-time
Pay: $16.00 – $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends only